Tokma

Privacy Policy

Tokma respects your privacy. This policy explains how we collect, use, share, and protect information when you use Tokma websites, mobile apps, and related services.

Effective Date

2026-01-15

Last Updated

2026-01-20

1) Information We Collect

A. Information you provide

We may collect information you provide directly, such as:

  • Account information: name, phone number, email, password (hashed), profile details
  • Booking information: service/package selected, date/time, location, booking notes
  • Provider information (if applicable): business details, service listings, availability
  • Support communications: messages you send to support or within the app

B. Information collected automatically

When you use the Services, we may collect:

  • Device and usage data: device model, OS version, app version, IP address, language, crash logs, diagnostic data
  • Approximate location (if enabled) and/or location related to your booking (pickup/service location)

C. Cookies and similar technologies (website)

Our website may use cookies and similar tools to remember preferences and improve performance.

2) How We Use Information

We use information to:

  • Create and manage your Tokma account
  • Process bookings, send booking confirmations and updates, and help providers deliver services
  • Provide customer support and respond to requests
  • Improve and secure our Services, including fraud prevention, debugging, and analytics
  • Comply with legal obligations and enforce our terms

3) SMS/Text Messaging Privacy (Twilio A2P / 10DLC)

A. What SMS we send

If you opt in, Tokma may send transactional text messages such as:

  • Account opening and verification, including OTP
  • Booking confirmations, reminders, updates, and cancellations
  • Important service or account notifications related to your Tokma activity

B. Consent / Opt-in

End-users consent to receive messages by opting in inside the Tokma App or Tokma web form when entering a phone number and checking an unchecked consent checkbox describing the SMS types. We may send an OTP to verify the number. Consent is not a condition of purchase.

C. Opt-out / Help

You can opt out of SMS at any time by replying STOP. You may receive one final confirmation message. For help, reply HELP or contact us using the details in the Contact Us section.

D. Message frequency & fees

Message frequency varies based on your activity, such as bookings or account verification. Message and data rates may apply depending on your carrier plan.

E. Links

Tokma SMS messages may include links to open relevant pages in the Tokma App or to view information online.

F. No sharing of mobile information for marketing

Mobile information, including phone numbers, will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes. All categories of information sharing exclude text messaging originator opt-in data and consent.

G. Service providers

We may share limited information with service providers who help us operate SMS delivery and our Services, strictly to provide services to Tokma and not for their own marketing.

4) How We Share Information (General)

We may share information:

  • With providers and customers as needed to fulfill a booking, such as names, service location, and contact details required for coordination
  • With vendors and service providers who process data on our behalf, including hosting, messaging, analytics, and support
  • For legal reasons if required by law, court order, or to protect rights, safety, prevent fraud, or enforce our terms
  • In business transfers such as a merger, acquisition, or asset sale, where permitted by law

5) Data Retention

We retain personal information for as long as needed to:

  • Provide the Services
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

Retention periods may vary depending on data type and legal requirements.

6) Security

We use reasonable administrative, technical, and organizational measures to protect your information. However, no method of transmission or storage is 100% secure.

7) Your Choices & Rights

Depending on your location and laws, you may have rights to:

  • Access, correct, or delete certain personal information
  • Object to or restrict certain processing
  • Withdraw consent where applicable. You can also manage SMS preferences in the app, where available, and opt out by replying STOP.

8) Children’s Privacy

Tokma Services are not intended for children under 16, or the minimum age required by local law. We do not knowingly collect information from children.

9) International Users

If you access our Services from outside the country where our servers are located, your information may be transferred and processed in those locations in accordance with this policy.

10) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post updates on this page and update the Last Updated date.

11) Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us:

Tokma

Email: hello@tokmadigital.com

Support: hello@tokmadigital.com

Address: 7440 CROWN POINT AVE OMAHA NE 68134